Version: 1.0 · Effective from: 2026-06-01
The short version
Drops are digital products delivered immediately. We don't offer change-of- mind refunds once the download has been issued — but if a Drop doesn't match what was advertised, we'll make it right within 14 days. Your statutory consumer rights, and the merchant-of-record's own refund policy, always apply on top of this.
1. Who processes refunds
Drops are sold by our merchant-of-record (currently Lemon Squeezy). Refunds are processed by the merchant-of-record under the merchant-of-record's refund policy and applicable law. We authorise and facilitate eligible refunds; the merchant-of-record executes them.
2. Digital delivery — change-of-mind
Because the Assets are delivered instantly and can be downloaded and kept, we do not offer refunds simply for change of mind after the download link has been issued. This is shown at checkout before you pay.
3. If a Drop is not as described
If a Drop materially misrepresents what is delivered — the live demo on the Site does not match the Assets you received, or the download is broken or incomplete — contact us within 14 days of purchase at lucidwebsites@gmail.com with your order details. We will make it right by one of:
- correcting or re-sending the delivery;
- swapping for an equivalent Drop; or
- arranging a refund through the merchant-of-record.
4. Your statutory rights are unaffected
Nothing in this policy limits any non-excludable right you have under applicable consumer-protection law (including the South African Consumer Protection Act, or the mandatory consumer law of your country of residence), or under the merchant-of-record's own terms. Where those give you a stronger right than this policy, that stronger right applies.
5. How to contact us
Email lucidwebsites@gmail.com with your order number (from your purchase receipt) and a description of the issue. We aim to respond within a few business days.